Refund policy
We have a 30-day return and refund policy. This means you have 30 days after receiving your item to contact us and request a return or refund.
Please contact us before returning any item. Items sent back without first contacting us may not be accepted.
For any return or refund questions, please contact us at:
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Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unused, with all original accessories, and in its original packaging.
Proof of purchase, such as your order number or order confirmation email, is required.
Returns requested after 30 days from the delivery date may not be accepted.
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Non-Defective Items
For non-defective items, such as items that are no longer needed, ordered by mistake, or not suitable for your personal preference, customers are responsible for return shipping costs.
Original shipping fees, if any, are not refundable.
Once the returned item is received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method.
In certain cases, depending on the product condition, order value, and return shipping cost, we may offer an alternative solution such as a partial refund or another reasonable resolution. All requests are reviewed individually by our support team.
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Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery and contact us as soon as possible if the item is damaged, defective, or if you received the wrong item.
To help us review the issue, please include your order number and clear photos or videos showing the problem.
If the issue is confirmed to be caused by product defect, shipping damage, or our error, we will offer one of the following solutions at no additional cost to you:
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A replacement
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A full refund
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Another reasonable solution based on the situation
For approved defective, damaged, or incorrect items, we will cover return shipping costs if a physical return is required.
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Return Instructions
Please do not send any item back without contacting us first.
If a physical return is required, we will provide the correct return instructions and return address after your request has been reviewed and approved.
Unauthorized returns may not be accepted.
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Refunds
Once your return or refund request has been reviewed and approved, the refund will be issued to your original payment method.
Refunds are usually processed within 10 business days after approval. Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
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Exchanges
We do not offer direct exchanges at this time.
If you would like a different item, please contact us first. Depending on the situation, we may recommend placing a new order after your refund request has been reviewed.
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Missing Items or Partial Orders
Some orders may be shipped in multiple packages. If you receive only part of your order, the remaining items may still be in transit.
If you have not received all items after the estimated delivery window, please contact us at:
We will help review the issue and provide a suitable solution if necessary.
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Contact Us
For questions about returns, refunds, damaged items, or missing items, please contact us at:
We typically respond within 1–2 business days.